"We went in looking to upgrade our vehicle to accomodate our growing family. We were greated by John who was very courteous and knowledgeable. He was very upfront in helping ensure we had a great experience as my wife was a little anxious about the car buying process from previous experiences. John listened to what we actually wanted and made a great recommendation. We then moved to the dreaded "numbers game" where Juan came in a made it the fastest and simpliest process I've experienced in buying any product. We found it to be a great deal and jumped on it immediately. All of the final paperwork was completed by the Finance Manager, Tim, who was very friendly and personalble. He walked us through all documents and available options.
We went that day just looking around, but after the experience at the dealership we ended up driving home a new car and we will be going back for our next car!"
Vernon Hills, IL
"I had submitted an inquiry online for a 2012 Ford Focus. Tim called me the next day and with Chapman Ford being so close to work I came over after work. From the very start Tim was great to work with. He answered all of the questions I had and was more concerned that I understood everything than to push a sale.
After making the purchase Tim reached out again to help with any other questions I had and helped me set up my Sync account. I would highly recommend Chapman Ford and Timothy Quintana for their superb customer service and initiative."
"My husband and I recently went to Chapman Ford to look at an expedition. However, after talking to our salesman, Tim, he had us test drive a Flex. Tim really listened to what we were looking for, and he knew what we wanted before we did. Chapman's prices on all the vehicles we looked at were either the lowest in the valley, or very comparable. (Thanks to smartphones we checked as we shopped) We also received well what our trade-in was worth, plus some.
Both Tim and Bobby listened to what we were looking for as far as price, and there was literally no hassle. Bobby came right in with the exact deal we wanted.
The service was unbelievably phenomenal. Today I brought the Flex in to fix a seat. The service guy, Greg, was very nice, and very patient with my two young children. While waiting for the vehicle, Tim stopped into the service waiting room, and told me he personally went back and checked on our vehicle's progress, AND he had even called my husband to give him an update.
This dealership and all the people, especially Tim, went above and beyond to make us happy, satisfied customers. It is near impossible to find good customer service these days. We live in the west valley, and I would make the drive anyday.
Thank you all at Chapman Ford for making me SO HAPPY!"
"These guys teamed up to go above and beyond what could be expected. They did everything they could to make this buying experience comfortable for myself, while at the same time keeping the process swift and giving me the deal I was hoping for! I went to many dealerships during this process, but once I met these guys I didn't go any further. Give em a shot, they won't let you down!"
"Finalized the Deal in less than 30 minutes ... Thanks to SAM & Dwayne .. They are simply awesome ... No Big numbers, no waste of time ... i have never ever finalized a deal or i should say bought a car in less than 1 hr. Very friendly staff ... no pressure ... Sam helped me in each and possible way to make this deal , same with Dwayne.