Smart Marketing, Stronger Retention: How Targeted Email and SMS Brought Service Customers Back

This case study shows how targeted email and SMS campaigns, powered by smart data and automation, can significantly improve service retention. By re-engaging past customers with personalized offers, dealerships can not only increase service appointments but also strengthen long-term customer relationships.

In digital advertising, the partners you choose matter. Platforms evolve quickly, consumer behavior shifts constantly, and dealerships need strategies that keep them competitive. That’s why PureCars being recognized as a 2026 Google Premier Partner is more than a badge. It’s a meaningful advantage for the dealerships and OEM partners we support every day.

James Bailey recently joined the Car Guy Coffee Podcast to share his perspective from 10 years with PureCars. Over his decade-long tenure, he has witnessed firsthand the evolution of automotive digital marketing — an industry where longevity is not accidental, but earned through adaptability, focus, and a deep understanding of dealership challenges.

In today’s competitive fixed ops environment, winning back lapsed customers while attracting new ones is essential to keeping the service lane full. One Subaru dealership recently put PureCars' CDP to the test—and the results speak for themselves.

PureCars, the leading customer data and marketing platform for automotive dealers, announced today it has achieved 2026 Premier Partner status, the highest tier of the Google Partners program.

At PureCars, evolution is part of the DNA. CEO Lauren Donalson recently reflected on her 10-year journey with the company, sharing how PureCars has grown from a small digital media agency to a full-service partner helping dealerships and manufacturers thrive in an increasingly complex automotive landscape.

During the 2026 NADA Show, PureCars CEO Lauren Donalson and President and CRO Jason Wiley spoke with CBT News about the shifting pressures dealerships face as marketing becomes more sophisticated and profit margins tighten. They highlighted how dealerships can gain clearer insights into performance, leverage accurate customer data, and integrate sales and service marketing into a seamless strategy that delivers measurable results throughout the entire ownership journey.

Today, service marketing is one of the most important growth levers for dealerships, but it is also one of the hardest to manage. Rising advertising costs, fragmented customer data, and inconsistent engagement make it increasingly difficult to drive service appointments and keep customers coming back. Too often, marketing teams are left guessing who to target, which channels will perform, and when to reach out, resulting in wasted spend and missed opportunities.

Atlanta, GA, February 11, 2026 – With 2026 underway, dealers are navigating an industry in transformation, where clean data and AI-driven decisions separate top performers from the rest. PureCars is helping dealers turn customer insights into campaigns that reach the right buyers at the right moment, boosting sales and service revenue. From paid media and website engagement to service retention, PureCars enables dealers to act with confidence across the customer lifecycle and capitalize on the trends that will define success this year.