Driving Fixed Ops Revenue Through Improved Outreach

For many dealerships, the service department is more than just a profit center—it's the gateway to long-term customer relationships. A GMC dealership in Gainesville, Texas, recently demonstrated how refining service communication can directly improve retention and revenue.

The automotive shopper journey isn’t linear anymore—it’s a web of interactions across channels, devices, and time. A single customer might click a search ad, see a social post, return to your website multiple times, and compare several vehicles before ever stepping into the showroom.

The 46th Annual NAMAD Conference brought together dealers, industry leaders, and technology partners to talk about what’s next for automotive retail. Across conversations in Miami, five questions came up again and again.

The countdown to Digital Dealer 2026 is on, and the PureCars team is excited to be part of one of the automotive industry's premier events. Taking place September 22–23, Digital Dealer brings together dealership executives, marketers, sales leaders, and technology providers to explore the strategies and solutions shaping the future of automotive retail.

PureCars is proud to sponsor and exhibit at the 2026 NCM Clients & Friends Digital Success Workshop, a premier gathering of dealership leaders, OEM partners, and industry experts focused on driving real, measurable digital performance.

A dealership faced a common challenge—customers declining recommended services, resulting in lost revenue and missed service opportunities. Without a structured follow-up process, these potential service customers were slipping away, leaving money on the table.

Labor Day weekend is a major sales opportunity for dealerships, but it also brings plenty of competition. Shoppers are comparing vehicles, offers, and dealerships, giving retailers a short window to capture attention and influence where those buyers ultimately purchase.

Over the past decade, dealership marketing has become increasingly specialized. Most teams now rely on multiple vendors to manage different parts of the ecosystem—digital advertising, email marketing, data management, equity mining, direct mail, service campaigns, reporting tools, and more. While each solution may perform well on its own, the overall system often becomes fragmented, harder to manage, and more expensive than expected.

A Chevrolet dealership in the Northeast wanted to increase service appointments by connecting with local vehicle owners actively searching for maintenance and repair services. Their goal was to maximize ad spend efficiency while driving measurable growth in service bay traffic.