Turning Missed Opportunities into Service Revenue

For many dealerships, increasing service retention is a top priority—but without the right tools, valuable opportunities can slip through the cracks. One dealership aimed to maximize service visits by leveraging GM-provided manifest lists, but lacked an efficient way to take action. That’s where the AutoMiner stepped in.

A Smarter Approach to Customer Outreach

With the AutoMiner, the dealership executed a targeted outreach campaign designed to drive more service visits. The approach was simple yet highly effective:

• Email Campaign – Customers received a personalized email highlighting exclusive oil change offers, reminding them to take advantage of their dealership’s benefits.
• SMS Retargeting – For those who didn’t engage with the email, an SMS follow-up was sent with a direct link to the service scheduler, making it easy to book an appointment with just a tap.

This seamless integration of email and SMS ensured that customers received timely, relevant messaging while eliminating friction in the booking process.

Proven Results in Just 90 Days

The results speak for themselves:

• $96,000 in attributed service revenue
• 399 attributed repair orders (ROs)

By leveraging the AutoMiner’s automation and customer data capabilities, the dealership successfully increased service retention, boosted revenue, and strengthened customer relationships.

Take Your Fixed Ops Strategy to the Next Level

Discover how the AutoMiner can help your dealership turn data into action and drive more service business.

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