In a world where instant communication is the norm, dealerships can’t risk delayed responses or missed service opportunities. Recognizing this, one dealership set out to improve its customer engagement, aiming to drive more vehicles into its service lanes through smarter, more efficient conversations.

The Challenge

The team was facing two familiar challenges: limited time and limited resources. Traditional outreach methods weren’t keeping up, and customer inquiries were slipping through the cracks. They needed a smarter, scalable solution—one that could re-engage customers quickly, accurately, and consistently.

The Solution

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The dealership turned to RylieAI Conversations, an AI-powered assistant designed to automate and personalize communication at scale. Within just 90 days, the team transformed the way they connected with customers:

• Responded in real-time to every service inquiry
• Delivered accurate, relevant answers fueled by CRM and DMS data
• Scheduled service appointments directly through natural conversation
• Seamlessly escalated complex questions to dealership staff
  
  

RylieAI didn’t just make communication easier—it made it more effective. Customers were guided from interest to action faster than ever before.

Results After 90 Days

• 136 quality conversations
• 28 smart handovers to dealership staff
• 65 service-focused conversations
• $60,000 in gross profit directly attributed to RylieAI

Smarter communication isn’t just about faster responses—it’s about real results. By implementing RylieAI, this dealership streamlined its operations, elevated the customer experience, and turned conversations into revenue.

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